How long before my item is posted to me?
Items will be shipped within 24 hours of payment made Monday to Friday
Personalised items can take up to 24 hours longer depending on your quantities ordered. We will always try our hardest to have them sent the same day.
Please note during peak seasons such a Christmas, Easter etc it may take a little longer for your item to be sent
How long will I need to wait for my item?
Please allow 2 weeks for the item to reach you
If you are in a hurry, you can choose express postage
Can I pick up the item to save on postage?
Absolutely. Just use the code "pickup" at checkout. I will be in contact with you when your order is ready for collection.
Can I get my item gift wrapped?
Yes, we offer this service for free
Am I able to pick a few items and have a gift basket made?
Yes you can, once you have checked out, please send us an email to notify us you would like a gift basket made with your items
If the order is a gift, will an invoice be sent to the receiver?
No, we will always send the invoice via email. Please ensure you enter your email address
Do you offer returns?
Yes we do within 14 days of receiving the item unless the item was personalised then we are unable to offer a return
You will have to pay for return postage
The item must be in the exact same condition it was received in
We will give you a store credit for the return. Sorry no refunds
Can I change or cancel my order?
Yes as long as the item hasn't been sent. If it is a personalised item we can cancel your order as long as the item hasn't been started, just send us an email.